WELCOME TO YOUR STUDIO
We don't have a front desk or front desk staff so when you come in please place your belongings in one of our white cubbies. Please see The New Normal for all COVID19 Crisis changes. Please wear your mask to the studio, and while entering the studio do your best to practice social distancing. A good rule of thumb is MASK TO MAT. Come on in, make yourself at home and your teacher will be there to help you prepare for class, and answer any questions you may have about your studio. There may be a class going on, not to worry, have a seat and we will be with you after class.
TELL US ABOUT YOU
Let us know prior to class if you are working with any injuries or limitations as our certified and knowledgeable instructors will have the modifications you need.
CHOOSING A CLASS
If you are new to Pilates and barre, we recommend starting off with a few private sessions in order to become familiar with the TPBHFX Pilates Form Principles and Pilates style movement. Knowing and embodying the principles of movement will help you stay challenged and injury free. Check out our class descriptions or book your class by clicking the links below.
GOOD TO KNOW
Please arrive to class a minimum of 5 mins before class time as we lock the front door. If you need to create an account, pay for classes or have any questions please arrive 10-15 mins prior to class start time. We have lots of street parking, please allow yourself plenty of time to find parking to avoid stress. In our current climate, please leave yourself the appropriate amount of time to enter our classroom safely. Arriving at the exact time class is starting and rushing around the room is no longer a thing.
Follow us on social media and sign up for our mailing list to stay updated about special events and class changes. If a class is changed or cancelled you will not receive an email, it will be posted on social media. Please find our social media icons below.
We do not check our voicemails. If you need information please email us.
If you are unable to attend your class, please cancel it online. We have a an 8 hour cancellation window, please cancel your class a minimum of 8 hours before class start to avoid the late cancel fee.
Suit up in comfortable workout wear and grip socks. Grip socks are MANDATORY for all barre classes. You can rent or purchase your grip socks at the studio. The stickies on the bottom of your socks are to keep you safe and help you get the most out of the choreography. Accessorize with a reusable water bottle (we do not have single use plastic recycling or organics bins) and sweat towel. We no longer rent towels.
We provide mats and props. (Please see COVID19 link above)
Please remove your shoes at the front door and place your personal items in the storage cubbies. NO SHOES IN CUBBIES. Place your grip socks on before entering class area.
Your instructors are trained to help you thrive. Is the class moving too fast? Does a movement feel off or painful for you? Want a tip on advancing your workout? ASK US AFTER CLASS!
Etiquette is key for community. Arrive at least 5 minutes before class (late arrivals are not accepted). Leaving early is not permitted unless arranged with your teacher prior to class, please stay for the whole class. You are welcome to take breaks, sit down or use the washroom during class.
We love to chat and joke around, but please refrain from speaking over your instructor throughout class. Turn off the world and your cell phones.
LATE CANCELLATION & NO-SHOW FEES
If you do not cancel 8 hours before your scheduled class start time, you will be charged a late cancel fee of $20. (package members will now be charged and get to keep their pre-paid class unless credit card on file is not valid) Also, you must email us a minimum of 4 hours before class time to let us know that you are unable to attend your class so you are not considered a no-show. This period will allow another client enough time to attend the class.
If you do not show up to your reserved class or let us know via email that you are unable to make the class, you will be charged a no show fee of $20 (package members will now be charged and get to keep their pre-paid class unless credit card on file is not valid) A valid credit card must be kept on file for all clients.
These fees now apply for all classes regardless of wether or not they are full because of our limited capacity. This policy is for your benefit and will shorten our waitlists making space in the classes that you want to attend. It will also help you stay motivated and make time for yourself! While we dislike having to charge our clients for cancelling, with a limited number of spaces in class, it is the best way to ensure that everyone gets a fair shot at getting into their desired class times. Letting us know that you cannot make it is good karma because it opens up a space for someone else to attend a class and it is also more cost-effective for us to maintain the small class size that you love!
MEMBERSHIP CHANGES & FEES
We require a minimum of 1 month notice for monthly membership cancellation. There is a cancellation fee of $85.00 with less than 1 month notice of membership cancellation. You are able to put your monthly membership on hold for a maximum of 8 weeks or transfer your Class Pass credits to another person for a $30.00 fee. We do not provide refunds.